Order processing and shipping times vary depending on the type of product purchased.

Non-Exclusive Products

• All non-exclusive product orders are processed and shipped within 48 hours.
  
• These products ship from our international fulfillment partners.
  
• You will receive a tracking number within 2–3 business days after placing your order.
  
• Delivery typically takes 7–21 business days, depending on your location and carrier transit times.
  

Exclusive Product Drops

• Exclusive product drops are shipped from within the United States once they become available.
  
• Delivery typically takes 5–10 business days after shipment.
  

If you have any questions regarding your order, please email us at sales@shopcoldshowers.com or use the Contact Us page on our website. Please allow up to 24 hours for a response from our support team.

At this time, we are unable to accept returns or exchanges due to our current business model. To ensure the best possible fit, we strongly encourage customers to review the size chart and take accurate measurements before placing an order.

If you have any questions about sizing before making a purchase, please don't hesitate to contact us—we're happy to help you choose the best fit.